Terms of service

Hi There! Please familiarize yourself with our Terms & Conditions.

  

Our responsibility to you – Doody Soldiers will:

·      Treat you, your furry friends, and your property with the utmost respect.

·      Notify you when we are on the way.

·      Provide head pats, belly rubs, and treats if permitted. This service is only offered to your furry friends!

·      Collect dog waste from all agreed to areas. In case of loose/runny stools we will do our best to collect and clean the area and notify you of the situation.

·      Ensure your gate is closed upon completion of service and include a picture of closed gates to you via text, email, or client portal. In case of any mechanical issue with the gate we will do our best to secure it and notify you of the issues immediately.

·      Provide a 100% satisfaction guarantee. If you are not 5 star satisfied let us know and we will make it right.

 

Your responsibility to us – Doody Soldiers clients will:

·      Treat our staff with a reciprocal level of respect.

·      Introduce us to your furry friends, provided they are friendly!

·      Provide safe outside access to your yard, due to insurance constraints our soldiers are not allowed inside client’s homes.

·      If your dogs are not friendly, please ensure they are put away before our team arrives. If our soldiers feel unsafe or cannot access your yard for any reason, they will try to contact you while onsite. If they can’t reach you we will do our best to reschedule your visit. You will still be charged for the visit.

·      Notify us if the number of dogs using your yard changes.

·      If for any reason you are not satisfied, please let us know immediately – in person, or via text, phone, or email, before taking to social media. We will make it right.

 

TERMS OF SERVICE (revised 05/14/2025)

Doody Soldiers operates as an independent entity offering pet-waste removal services (“we,” “us,” or “our”) to residential, commercial, and business properties. By engaging in our services, you (“Customer”) agree to the following terms of service (“Terms”), which govern the sales and services provided by us (“Services”). Acceptance of our Services constitutes your agreement to adhere to these Terms. The Customer acknowledges that our ability to provide Services may be contingent upon factors such as weather conditions, grass height, access to the yard (which remains the Customer’s responsibility), and other external influences beyond our control.

DOG WASTE REMOVAL SERVICE

Doody Soldiers specializes in residential and commercial pet waste removal services. Pricing is calculated based on an average customer property area of 1/8-1/4 of an acre, with additional charges applicable for larger areas. It is the sole responsibility of Doody Soldiers to notify a customer if their yard is large enough to require an additional charge before servicing. This agreement does not give Doody Soldiers the right to retroactively charge an additional fee for a yard that is larger than defined in these terms. New customers will have the initial cleaning fee ($125) waived so long as they remain a customer for at least four normal priced services after any introductory offers. Customers who terminate their service before four normal priced service visits will have an early termination fee of $125 charged to their account.

ACCESS TO YOUR YARD

The Customer understands that inaccessible areas due to locked/blocked/frozen gates or the presence of unfriendly dogs may result in the exclusion of cleaning services for that visit, with charges still applicable.

LEAVES, DEBRIS, TALL GRASS

While we strive for thoroughness, we acknowledge challenges posed by tall grass, leaves, or debris in locating dog waste. If tall grass obstructs visibility during our visit, some waste may be missed. However, we commit to rectifying any oversights during subsequent visits following yard maintenance. Customers are encouraged to notify us promptly of any significant oversights.

WEATHER

Doody Soldiers operates during various weather conditions, except in cases of severe thunderstorms, high winds, extreme temperatures, flooding, or excessive snowfall. We operate on a MONTHLY subscription basis and do not offer refunds for missed weeks due to weather as we will still be collecting the same amount of waste in aggregate. When possible service dates may be adjusted for the week, however in certain instances services for the week may be skipped and resumed the following week without refund. If urgent cleaning is required before the next scheduled service, please contact us, though we cannot guarantee immediate accommodation. Additionally, to maintain the integrity of your yard, we may skip service or areas of your yard during muddy conditions and resume during drier periods.

BILLING

Billing occurs after each service, with payments due upon receipt of the invoice. Failure to remit payment within 30 days will result in service suspension and incur a late payment fee equivalent to one week of service. Accounts overdue beyond this period will be forwarded to collections. One Time Cleanings necessitate a deposit, with the balance payable immediately upon service completion. Credit, Debit, or ACH required.

HOLIDAYS

Doody Soldiers does not operate on Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day, and New Year’s Day. The weeks of these holidays services will be adjusted by one day; i.e.-  if your normal service day is Monday, the week of Memorial Day it will be on Tuesday, Tuesday services will be on Wednesday, etc.

GUARANTEE

We prioritize customer satisfaction. If dissatisfied with the service provided, please notify us within 24 hours of the pickup, and we will promptly arrange a return visit for cleaning.

REVISIONS

Doody Soldiers reserves the right to amend these Terms of Service at any time without prior notice. Amendments become effective upon posting on our website and notification being sent to clients. Continued use of our services constitutes acceptance of any revised Terms. Certain provisions within these terms may be superseded by notices published elsewhere on our site.

 

 

 

 

 FREQUENTLY ASKED QUESTIONS

How do I pay?

We have a client portal where payment is processed. If you did not onboard yourself through the instant quote button on our website, we will create an account on your behalf after you have spoken to a Doody Soldiers  representative. We will then send your login info to your email. The process to sign up is simple and takes under two minutes. Inside of your portal account, you will have access to copies of all paid invoices, records of past cleanups, and you can link your credit/debit card into the secure platform. After you link your card, we will generate and pay invoices on your behalf and send you receipts. 

Note:

Your card will need to be linked to your account by the time we arrive at your home. If your card is not connected by this time, we will attempt to contact you and knock on your door. If no contact is made, we will reschedule your cleanup for the next available date. Depending on the time of year, this could be weeks out. If you need help connecting your card, we are always available at (479)-333-9992 to help you over the phone.

  

What time will you be at my home?

With respect to scheduling, we are unable to provide a timeframe on your scoop day. We have many yards to clean, and our routes are constantly being optimized for efficiency. This also helps keep our rates low for you! Our routes run from around 7am to dark. 

Communication is important and you will always receive notice via text when we are on the way. We provide about 60 minutes notice, so you are properly informed of our arrival. If you are at the beginning of our route, you will likely receive a 15-30 minute on the way text. We don’t want to bother you at 6am. Your scoop day will be the same day each week. If your service day ever changes, we will always communicate with you in advance. 

 

Do I have to be home when you clean?

No, you do not have to be home when we clean. We simply ask for easy access to your gate. We can also clean with the doggies in the yard as long as they are very friendly. Our team loves all animals – it’s why we started Doody Soldiers! Once the cleanup is completed, we will send a picture of your closed gate to your email on file, so you have records of it.

Note: If our soldiers have never met your dogs before and you are home, please let the technician know ahead of time that you will be letting the dogs out for an introduction. We don’t want to startle anyone! 

 

What Happens If my Service Day is on a Holiday or there is inclement weather?

Great question! If your service day falls on a major holiday or severe weather which prevents us from providing service, we will adjust that week’s cleanup by one day as noted in our Terms of Service if possible, otherwise we will perform double doody the following week. You will still be charged due to 2 visits of accumulated poo in the yard.

 

Do you disinfect your equipment? 

Yes! We disinfect our equipment after each cleanup with an organic, kennel-grade disinfectant to prevent the spread of germs. 

 

Do You Take The Waste Away?

Yes! That’s what you’ve hired us for.