Hi There! Please familiarize yourself with our Terms & Conditions. 

   

Our responsibility to you – Doody Soldiers will: 

•       Treat you, your furry friends, and your property with the utmost respect.
•       Notify you when we are on the way.
•       Provide head pats, belly rubs, and treats ifpermitted. This service is only offered to your furry friends!
•       Collect dog waste from allagreed toareas. In case of loose/runny stools we will do our best to collect and clean the area and notify you of the situation. 
•       Ensure your gate is closed upon completion of service and include a picture of closed gates to you via text, email, or client portal. In case of any mechanical issue with thegatewe will do our best to secure it and notify you of the issues immediately. 
•       Provide a 100% satisfaction guarantee. If you are not 5starsatisfied let us know and we will make it right. 

  

Your responsibility to us – Doody Soldiers clients will: 

•       Treat our staff with a reciprocal level of respect.
•       Introduce us to your furry friends, provided they are friendly!
•       Provide safe outside access to your yard, due to insurance constraints our soldiers are not allowed inside client’s homes.
•       If your dogs are not friendly, please ensure they are put away before our team arrives.If our soldiers feel unsafe or cannot access your yard for any reason, they will try to contact you while onsite.If they can’t reach you we will do our best to reschedule your visit. You will still be charged for the visit. 
•       Notify us if the number of dogs using your yard changes.
•       If for any reason you are not satisfied, please let us knowimmediately– in person, or via text, phone, or email, before taking to social media. We will make it right. 

  

TERMS OF SERVICE (revised 05/14/2025) 

Doody Soldiers operates as an independent entity offering pet-waste removal services (“we,” “us,” or “our”) to residential, commercial, and business properties. By engaging in our services, you (“Customer”) agree to the following terms of service (“Terms”), which govern the sales and services provided by us (“Services”). Acceptance of our Services constitutes your agreement to adhere to these Terms. The Customer acknowledges that our ability to provide Services may be contingent upon factors such as weather conditions, grass height, access to the yard (which remains the Customer’s responsibility), and other external influences beyond our control. 

DOG WASTE REMOVAL SERVICE 

Doody Soldiers specializes in residential and commercial pet waste removal services. Pricing is calculated based on an average customer property area of 1/8-1/4 of an acre, with additional charges applicable for larger areas. It is the sole responsibility of Doody Soldiers to notify a customer if their yard is large enough to require an additional charge before servicing. This agreement does not give Doody Soldiers the right to retroactively charge an additional fee for a yard that is larger than defined in these terms. New customers will have the initial cleaning fee ($125) waived so long as they remain a customer for at least four normal priced services after any introductory offers. Customers who terminate their service before four normal priced service visits will have an early termination fee of $125 charged to their account. 

ACCESS TO YOUR YARD 

The Customer understands that inaccessible areas due to locked/blocked/frozen gates or the presence of unfriendly dogs may result in the exclusion of cleaning services for that visit, with charges still applicable. 

LEAVES, DEBRIS, TALL GRASS 

While we strive for thoroughness, we acknowledge challenges posed by tall grass, leaves, or debris in locating dog waste. If tall grass obstructs visibility during our visit, some waste may be missed. However, we commit to rectifying any oversights during subsequent visits following yard maintenance. Customers are encouraged to notify us promptly of any significant oversights. 

WEATHER 

Doody Soldiers operates during various weather conditions, except in cases of severe thunderstorms, high winds, extreme temperatures, flooding, or excessive snowfall. We operate on a MONTHLY subscription basis and do not offer refunds for missed weeks due to weather as we will still be collecting the same amount of waste in aggregate. When possible service dates may be adjusted for the week, however in certain instances services for the week may be skipped and resumed the following week without refund. If urgent cleaning is required before the next scheduled service, please contact us, though we cannot guarantee immediate accommodation. Additionally, to maintain the integrity of your yard, we may skip service or areas of your yard during muddy conditions and resume during drier periods. 

BILLING 

Billing occurs after each service, with payments due upon receipt of the invoice. Failure to remit payment within 30 days will result in service suspension and incur a late payment fee equivalent to one week of service. Accounts overdue beyond this period will be forwarded to collections. One Time Cleanings may necessitate a deposit, with the balance payable immediately upon service completion. Credit, Debit, or ACH required. 

HOLIDAYS 

Doody Soldiers does not operate on Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day, and New Year’s Day. The weeks of these holidays services will be adjusted by one day; i.e.-  if your normal service day is Monday, the week of Memorial Day it will be on Tuesday, Tuesday services will be on Wednesday, etc. 

GUARANTEE 

We prioritize customer satisfaction. If dissatisfied with the service provided, please notify us within 24 hours of the pickup, and we will promptly arrange a return visit for cleaning. 

REVISIONS 

Doody Soldiers reserves the right to amend these Terms of Service at any time without prior notice. Amendments become effective upon posting on our website and notification being sent to clients. Continued use of our services constitutes acceptance of any revised Terms. Certain provisions within these terms may be superseded by notices published elsewhere on our site.