Terms of service
Hi There! Please familiarize yourself with our Terms
& Conditions.
Our responsibility to you – Doody Soldiers will:
· Treat you, your furry
friends, and your property with the utmost respect.
· Notify you when we are
on the way.
· Provide head pats,
belly rubs, and treats if permitted. This service is only offered to your furry
friends!
· Collect dog waste from
all agreed to areas. In case of loose/runny stools we will do our best to
collect and clean the area and notify you of the situation.
· Ensure your gate is
closed upon completion of service and include a picture of closed gates to you
via text, email, or client portal. In case of any mechanical issue with the
gate we will do our best to secure it and notify you of the issues immediately.
· Provide a 100%
satisfaction guarantee. If you are not 5 star satisfied let us know and we will
make it right.
Your responsibility to us – Doody Soldiers clients
will:
· Treat our staff with a
reciprocal level of respect.
· Introduce us to your
furry friends, provided they are friendly!
· Provide safe outside
access to your yard, due to insurance constraints our soldiers are not allowed
inside client’s homes.
· If your dogs are not
friendly, please ensure they are put away before our team arrives. If our
soldiers feel unsafe or cannot access your yard for any reason, they will try
to contact you while onsite. If they can’t reach you we will do our best to
reschedule your visit. You will still be charged for the visit.
· Notify us if the number
of dogs using your yard changes.
· If for any reason you
are not satisfied, please let us know immediately – in person, or via text,
phone, or email, before taking to social media. We will make it right.
TERMS OF SERVICE (revised 03/04/2025)
Doody Soldiers operates as an independent entity offering
pet-waste removal services (“we,” “us,” or “our”) to residential, commercial,
and business properties. By engaging in our services, you (“Customer”) agree to
the following terms of service (“Terms”), which govern the sales and services
provided by us (“Services”). Acceptance of our Services constitutes your
agreement to adhere to these Terms. The Customer acknowledges that our ability
to provide Services may be contingent upon factors such as weather conditions,
grass height, access to the yard (which remains the Customer’s responsibility),
and other external influences beyond our control.
DOG WASTE REMOVAL SERVICE
Doody Soldiers specializes in residential and commercial pet
waste removal services. Pricing is calculated based on an average customer
property area of 1/8-1/4 of an acre, with additional charges applicable for
larger areas. It is the sole responsibility of Doody Soldiers to notify a
customer if their yard is large enough to require an additional charge before
servicing. This agreement does not give Doody Soldiers the right to
retroactively charge an additional fee for a yard that is larger than defined
in these terms. New customers will have the initial cleaning fee ($125)
waived so long as they remain a customer for at least four normal priced
services after any introductory offers. Customers who terminate their service
before four normal priced service visits will have an early termination fee of
$125 charged to their account.
ACCESS TO YOUR YARD
The Customer understands that inaccessible areas due to
locked/blocked/frozen gates or the presence of unfriendly dogs may result in
the exclusion of cleaning services for that visit, with charges still
applicable.
LEAVES, DEBRIS, TALL GRASS
While we strive for thoroughness, we acknowledge challenges
posed by tall grass, leaves, or debris in locating dog waste. If tall grass
obstructs visibility during our visit, some waste may be missed. However, we
commit to rectifying any oversights during subsequent visits following yard
maintenance. Customers are encouraged to notify us promptly of any significant
oversights.
WEATHER
Doody Soldiers operates during various weather conditions,
except in cases of severe thunderstorms, high winds, extreme temperatures,
flooding, or excessive snowfall. We operate on an “accrual” basis and do not
offer refunds for missed weeks due to weather as we will still be collecting
the same amount of waste in aggregate. When possible service dates may be
adjusted for the week, however in certain instances services for the week may
be skipped and resumed the following week without refund. If urgent cleaning is
required before the next scheduled service, please contact us, though we cannot
guarantee immediate accommodation. Additionally, to maintain the integrity of
your yard, we may skip service or areas of your yard during muddy conditions
and resume during drier periods.
BILLING
Billing occurs after each service, with payments due upon
receipt of the invoice. Failure to remit payment within 30 days will result in
service suspension and incur a late payment fee equivalent to one week of
service. Accounts overdue beyond this period will be forwarded to collections.
One Time Cleanings may necessitate a deposit, with the balance payable
immediately upon service completion. Credit, Debit, or ACH required.
HOLIDAYS
Doody Soldiers does not operate on Memorial Day, 4th of
July, Labor Day, Thanksgiving Day, Christmas Day, and New Year’s Day. The weeks
of these holidays services will be adjusted by one day; i.e.- if your
normal service day is Monday, the week of Memorial Day it will be on Tuesday,
Tuesday services will be on Wednesday, etc.
GUARANTEE
We prioritize customer satisfaction. If dissatisfied with
the service provided, please notify us within 24 hours of the pickup, and we
will promptly arrange a return visit for cleaning.
REVISIONS
Doody Soldiers reserves the right to amend these Terms of
Service at any time without prior notice. Amendments become effective upon
posting on our website and notification being sent to clients. Continued use of
our services constitutes acceptance of any revised Terms. Certain provisions
within these terms may be superseded by notices published elsewhere on our
site.